IDG Contributor Network: Where APIs and empathy meet

Last month, I kicked off a new series where I sit down with forward-looking business and IT leaders to talk about digital transformation inside their companies. It’s been an insightful, and in many ways inspiring, few weeks on the road.In my conversations with executives about their digital transformations, I keep hearing one word come up time and time again. Much to my surprise, it’s not “disruption.” It’s not even “APIs.”It’s “empathy.