IDG Contributor Network: When 'off the shelf' software is good enough

Have you ever asked an IT vendor to help fight your addiction to application customization? This is exactly what Bank Of America Merrill Lynch CTO David Reilly asked of attendees during the company's Technology Innovation Summit in Menlo Park Calif. in October.
"We have never met a technology we didn't think we could make better, or a technology we didn't think we could customize," Reilly said onstage at the event. "We need your help not to do that."
It's an interesting request at a time when e