IDG Contributor Network: What is the biggest threat to internal IT departments?

“What the hell do all these IT people do all day anyway?” That's a great question often posed by staff members, CEOs, CFOs and line-of-business managers. As a senior IT executive or manager, can you answer that question?The Problem
I often see IT staffers engaged in ridiculous pursuits that provide no value to an organization — printing business cards, acting as intermediaries for support calls to external vendors, repairing equipment that is under a service contract, and gener