IDG Contributor Network: What do chatbots mean for the enterprise?

Last week was an exciting week for the chatbot space. During the Build conference, Microsoft announced the general availability of the Bot Framework, a platform that facilitates the implementation of chatbots that can be used from different messaging platforms such as Slack, Skype, WeChat, and many others. Beyond the excitement of the platform, the announcement represents a strong validation of the chatbot as one of the most exciting technology trends of the moment. From this perspective, chatbo