IDG Contributor Network: Use reverse engineering to help users set requirements for big software purchases

When buying enterprise software, conventional wisdom says that users are the ultimate source of functional requirements. While this seems logical, it is incomplete because, apart from their pain points, few users know what they want from the software. The question is why does this happen and what can you do about it?Why users can’t articulate their requirements
While every software selection should start with user interviews, because this builds rapport, most users only know the pain point