IDG Contributor Network: Understand supply and demand to manage client expectations

One of the keys to success in IT management is being able to manage your client’s expectations.To manage your client’s expectations, you need to know some things about the concept of “supply and demand” and how it applies within an IT support organization.Demand is the technology support needed by your clients to address their business needs and issues.Supply is your IT organization’s capability and capacity to deliver IT support.You have to understand the dynamics