IDG Contributor Network: The value of identifying the 'failure stream'

This is Part 1 of a two-part series related to how enhancing your value stream mapping activities can benefit your IT service management (ITSM) improvement effort.Many things have been written about value stream mapping and the benefit it brings in analyzing the current and future states of products and services. I really won’t go into that here. You can probably go onto the internet yourself and read line upon line about how this is something that you should do to understand your activiti