IDG Contributor Network: The ultimate way to effective software evaluation

I have a simple question: what is quality? Seems like an easy thing to explain. However, when you try, it does not look like a piece of cake. I have been in software development for 30 years and all this time I promised my clients to produce quality software. And all my fellow colleagues did the same. But what did we promise in reality?
Some define quality as the level of customer satisfaction. Others say it is about meeting the requirements of the customer. For those “living” in th