IDG Contributor Network: The truth about SaaS vendor management

Several years ago, Alan Hackney, former CIO of John Hancock and now Health Information Technology Officer for the State of Connecticut, told me that “CIOs were becoming the orchestrator of business services versus the builder of operational business services. Building stuff”, he said, “is now table stakes. Cloud and loosely oriented partnerships is bringing vendor management to the forefront.”Given this, I wanted to hear from the CIOs in the #CIOChat about their perspect