IDG Contributor Network: The silver bullet for ITSM success

It seems now, to me, that we have an IT Service Management framework and standard out there for every taste and preference. There’s ITIL, the preeminent one, but there’s also CoBIT, ISO 20000, TOGAF, IT4IT, USMBOK, lean IT, agile, DevOps and so on. (You might be thinking that those last two are just for development. I digress.) If there is something to do within IT, someone has thought of something and codified it in a framework.That’s all well and good. In my mind, all of thes