IDG Contributor Network: The secret to success in implementing large, global, complex IT initiatives

In the more than two decades that I’ve been in the advisory business, I’ve been involved with and observed many large-scale, complex technology implementations. One of the most interesting cases was the massive, global Oracle Enterprise Resource Planning (ERP) implementation that NCH Corporation undertook. It’s interesting because they not only hit a home run but also hit the ball out of the park. How did they achieve that when many companies fail to achieve the full anticipate