IDG Contributor Network: The 5 key components to creating a goal-oriented technical operation

I have been accused in the past of using a “gotcha” question. For those who do not know what that means, a “gotcha” question usually has no incontrovertible answer. “What is the meaning of life?” is probably the most popular example (although most of us know that answer to be 42). My accused gotcha question to IT decision makers is simply: “How do you know IT had a successful month?” The answer I’m usually given is short sighted and inco