IDG Contributor Network: Story point normalization -- what's the point?

When it comes to agile project delivery, progress is normally measured in the form of story points, or hours burned for a given sprint. From the business owners down, leadership is always giving the mantra, "When will it be done?" and “Where are we now?” Typically, leadership wants that consistency and confidence in knowing what to expect and when in order to build trust in delivery.Notice that consistency is the key word here. However, the reality is that balancing th