IDG Contributor Network: Stop hurting your IT operations

It’s about time we faced a reality that we conveniently ignore: we constantly and continuously hurt our IT Service Operations. Yes, it is through us – our actions or lack thereof – that make our service operations, and the service desk in particular, perform and look bad and be widely derided by our user community. It’s time that we look at service operations in a very different light. Let’s talk about fundamentals
As you know in ITIL parlance service operations is