IDG Contributor Network: Software vendors -- fear and loathing

Loathing
Every CIO who has ever dealt with a Fortune 500 software vendor has a story to tell.  Software vendors provide poor support, use confusing license terms to later ambush their clients with software audits, charge for every enhancement … the list goes on and on.  Customer surveys reveal deep dissatisfaction with software vendors.For most customers, this is a way of life.  Indeed, it has produced its own echo system.  As I've noted before, a whole industry has gr