IDG Contributor Network: Shifting the focus from IT to your customer feedback loop

In “Why today’s IT organization doesn’t work anymore,” I wrote about why traditional IT organizations don’t meet today’s need.  At the core of my argument was that with customers and 24/7 digital feedback loops at the heart of modern digital business models, classic, siloed IT organizations are ripe for disruption and transformation.  Given the need for a modern, forward-facing digital model powered by user experience, insights, and analytics, how i