IDG Contributor Network: Record & playback automation: It’s a trap

As an automation architect at a consulting firm I see a lot of clients fixing or replacing existing automation efforts. A lot of these failed or troubled projects share the same characteristics.  The main characteristic is that they tried to have non/light-technical resources create their automation.  All too often this means record & playback.When you first look at record & playback, it looks like a great option.  It allows your testers to create automation without needin