IDG Contributor Network: Planning for disaster recovery

The cost of downtime to business, company reputation, customer experience and trust has never been higher. Given the constant and connected nature of software driven businesses, customers and users have grown to be less forgiving and more fickle with their attention. An outage in a single service can impact all of its users. An outage in a multi-tenant platform has an exponential impact as it impacts the users of all the individual service providers running their services on the platform.Balanc