IDG Contributor Network: ITSM's MVP

A minimum viable product (MVP) is, according to the Wikipedia, “a product with just enough features to gather validated learning about the product and its continued development.” No doubt you have seen a meme about this in social media where this is depicted as a series of transportation methods that starts with a skateboard, then a scooter and so on as opposed to just providing the customer with pieces of the car.I started thinking about this and how it relates to IT service managem