IDG Contributor Network: It was never about ITIL

I’ve been looking at what’s happening in the ITSM industry for a while in terms of new perspectives that have been brought to the front in the hopes that they will adapt ‘better’ to the way ‘modern’ IT works, because somehow ITIL has ‘failed’ or is ‘failing’. There’s IT4IT, VerISM, Agile and DevOps and on, and on. It is inevitable, then, that out of the wood work people come out to exclaim that “ITIL is finally dead” o