IDG Contributor Network: IT transaction success begins with setting expectations

The current IT transaction paradigm is replete with challenges and, as is too often the case, outright failures. Why do so many IT integration initiatives fail? Why are so many projects late and over budget, without delivering the expected promises? Our tools are better, faster and more sophisticated; why haven’t our project successes matched our ever-increasing technological abilities?Peering into the abyss: The peril of a simple question with a not-so-simple answer
In my prior role as CI