IDG Contributor Network: IT relevance and delivery model changes when moving to digital models

Over the years, companies structured their IT into centrally managed departments organized by functional capabilities. The objective was to improve the delivery of information technology by establishing and meeting service levels and lowering the cost of the function. These services were sold or provided back to the business, which ingested them into the respective business processes. In most companies, this evolution is now mature and the enterprise receives quality services at an ever-decreasi