IDG Contributor Network: IT needs to crack the code

It’s tough being an IT leader today. Technology is vital to business success, but technology is not the main challenge for enterprise IT. In describing the key management challenge for IT, a CIO told me what he really needed was an army of anthropologists. He was referring to the challenge enterprise IT has in understanding how the business people use technology. That understanding is crucial in knowing how to structure or shape technology so it’s easy to use and seems obvious and na