IDG Contributor Network: IT: A service broker future

Several years ago, Allan Hackney, then CIO for John Hancock, told me that the age of IT producing things was narrowing to services that drive competitive advantage. Everything else would occur as a service broker. So how has this concept matured? How has it changed? I asked the #CIOChat for their thinking.What elements of the ‘supply of IT’ should be owned by IT?
CIOs are not a fan of a control model. IT, they said, should understand the context of business needs and deliver solutio