IDG Contributor Network: Is your team CX savvy enough?

Any CIO today who agrees even somewhat with the adage “the customer is king” knows that CX (customer experience) has never offered more possibilities or more complexities. This recent Washington Post profile of Walmart’s forays into virtual reality-driven shopping and customer engagement show just how much businesses are contorting and rethinking their models to keep today’s customers engaged and spending. As Walmart fights for leadership of the digital future of retail a