IDG Contributor Network: Is this ITIL’s last gasp?

You probably missed it, but earlier this month something significant took place. Its significance is less about what happened, but rather because of what didn’t.At FUSION 17, one of the industry’s largest IT Service Management conferences (produced by itSMF USA and HDI), AXELOS announced its planned update of ITIL in 2018.And the industry gave a collective shrug.According to AXELOS, owner of the framework, ITIL is “the most widely accepted approach to IT service management in t