IDG Contributor Network: How to charter customer success within your organization

Launching Customer Success within your organization? That’s great! It means you have conceptual buy-in about the value that Customer Success can bring, and probably the expectation that the new team will contribute to an increase in overall revenue through their dedication to preserving existing customers.Executive buy-in and expectations tied to revenue are foundational to launching a Customer Success team of any size. However, if you’re leading a new team, you know there’s mu