IDG Contributor Network: How natural language processing empowers consumers

As a technology decision maker, all the hyperbolic talk about having a cognitive solution that can converse with your customer might seem like years off. Understanding natural language processing (NLP) maturation coupled with the right uses, today’s NLP achievements can lead to significant benefits, cost reductions and consumer satisfaction.NLP maturation
One could contend that NLP maturation can be broken down into three distinct maturity levels: inquiry NLP, conversational NLP and reason