IDG Contributor Network: How historical data helps you manage your IT infrastructure

When Ross joined a technology reseller as a system administrator, he felt like he was making decisions about the IT infrastructure in the dark. The company had not been monitoring their infrastructure, and he did not have the data he needed to do his job well.Of course, Ross wanted to be able to fix problems that caused slowdowns and downtime. More importantly, his goal was to make the infrastructure more resilient and, thus, prevent issues from occurring. He resorted to creating scripts and exp