IDG Contributor Network: How design thinking can enhance IT productivity

I had the pleasure of speaking with Deb Biggar, the founder and managing director of Boston Human Factors Inc. We discussed how “design thinking” can be used to enhance IT productivity. As background, design thinking is a widely used technique/concept to enhance existing processes, define or enhance new products, drive innovation of all types and more.From an IT perspective, Biggar, an expert in user experience design, said that “design thinking opens people’s minds