IDG Contributor Network: How CIOs can proactively identify and solve business issues

Traditionally the role of the CIO has been to keep the data center humming, but increasingly CIOs are becoming active members of the C-suite and involved in business decisions. In a previous article, I describe how Abe Leitz, CIO at Curves Jenny Craig, transitioned IT from an order taking role into a consultative role. For this article, I interviewed Ryan Fay, Global CIO at ACI Specialty Benefits, to learn how he uncovers and solves business problems before the business units even know they have