IDG Contributor Network: How artificial intelligence will transform the role of IT in 2018

IT teams in 2018 are facing competing pressures amidst frustrating constraints.Executives want to enjoy the benefits of hot trends like digital transformation, so they look to IT to create new revenue streams, improve customer engagement, optimize operations, and otherwise exploit the magical, transformative powers of technology.Employees are accustomed to the immediate gratification and simplicity of consumer apps and experiences, and expect ever more out of workplace services.Most IT teams em