IDG Contributor Network: How artificial intelligence is transforming patient experience

Do you know if your hospital has a good reputation? Yelp can tell you if you are curious, and growing numbers of health care consumers are looking. That has created both a problem and an opportunity for hospitals.To begin with, let’s establish a framework of information. Patient experience is critical in a number of ways. For starters, happier patients are typically healthier, as a report published in Academic Medicine found. So hospitals care about delivering high quality care and helping