IDG Contributor Network: Having a go at ITIL's flow

In ITIL's best practice view of the world, services are thought of in strategy, they’re designed, transitioned and put into operations in a specific lifecycle. This is how services are born and retired, or so it says. Continual service  (CSI) is done in support of all the activities, or is supposed to be done like that. We all know that ITIL is documented common sense, but we know that reality is very different.You see in many places services, and sub-services, are there for ages. New