IDG Contributor Network: Gmail as a productivity tool for small businesses

In an interview a couple of years back, Steven Aldrich, the then senior Vice President of Business Applications at GoDaddy pointed out that only 20% of small businesses used professional @companyname.com email addresses. The rest continued to use free email apps like Gmail for their business communication.Having your own professional email address lends a certain credibility to your business operations. But not all small businesses have the resources or the inclination to manage a website and a