IDG Contributor Network: Fragmentation could be the Achilles' heel of bot technologies

Bots are becoming one of the most popular trends in the modern technology ecosystem. Driven by popular messaging platforms like Facebook Messenger or Slack, bots are establishing new principles in user experience and user-to-system communications. However, with explosive growth comes new challenges, and the bot technology ecosystem is certainly facing a few hurdles as it transitions from early to mainstream adopters. Among the potential challenges of current bot technology, nothing is more conce