IDG Contributor Network: Field support is evolving to help CIOs amp customer experience

When customers feel that their problems are addressed quickly and competently, customer loyalty improves. This isn’t rocket science. But, unfortunately, CIOs have been struggling to keep up with the exploding demand created by the ongoing digital evolution.In the United States, the average household internet speed has increased by 44% in the past year. With all of this new bandwidth, smarter homes and internet-addicted customers are doing more than ever before with the internet.Telecom CIO