IDG Contributor Network: Enhanced productivity through vendor management analytics

I recently had the pleasure of speaking with Saibal Sen, author of the book Next Generation Service Contract Management: An Analytics-Driven Approach and the president of Zenesys Consulting. Our discussion centered around how vendor analytics can be used not only to properly measure and manage IT vendors, but also to enhance the productivity of the service delivered by the outsourcing vendors.Mr. Sen said "Compared to how much outsourcing has evolved over the years — from body shopping to