IDG Contributor Network: Emerging digital workplace trends for 2018 and beyond

In 2017, I wrote a lot about chatbots, plus the overarching theme of conversational experiences, workspaces, environments and platforms. All of that really served to underscore the growing reality of the paradigm shift towards conversational enterprises. With the rise of conversational workspace applications, there is a growing understanding of the need for conversational experiences within enterprise business processes and workflows.Via open APIs, Business application technology providers can