IDG Contributor Network: Efficiency vs. effectiveness within IT

I had the pleasure of speaking with Joseph Raynus about the difference of being “efficient” and being “effective” and its effect on IT productivity and business value. He is the founder of ShareDynamics, a speaker, an author and an expert in business process management and strategic program/project planning.Mr. Raynus said that generally speaking, IT organizations are efficient regarding the ongoing execution of defined production processes and, if solid methodologies are