IDG Contributor Network: Driving IT productivity using automation as a service

Imagine that every morning, before you wake up, your phone unmutes itself and changes the background to the NASA picture of the day. When you leave your house, your phone’s wireless is deactivated. As events occur on social media, you receive a notification and automatically share them with your friends. Then at work, if you submit a request, a ticket automatically notifies you when the request has been completed. When you return home, your phone’s wireless is re-activated and before