IDG Contributor Network: Dreamforce 2016 was all about getting through giving

Co-authored by Ahsan Awan.More than 170,000 people from an estimated 83 plus countries descended on San Francisco recently for Salesforce.com’s annual Dreamforce event, Oct. 4 to 7. The annual conference featured thousands of thought leaders, industry pioneers and executives focused on customer relations management (CRM), artificial intelligence (A.I.), monetization of social capital and service differentiation. It has rapidly become one of the largest technology conferences in the wo