IDG Contributor Network: Don’t let your IT-enabled transformation program go ‘Into Thin Air’

The recent press regarding many more IT supplier lawsuits reminds us that the ability to decipher the human element in these complex efforts is often the key competency required to be successful.Several years ago, I read “Into Thin Air” by Jon Krakauer. It is a chronology of events that took place on May 10th – 11th, 1996, when two expedition teams got caught in a storm while attempting to climb Mt. Everest. Tragically, both expedition leaders and three of the team m