IDG Contributor Network: Digital transformation’s impact on IT shared services

Enterprises realized value in IT shared services organizations for the past three decades. Over the past two years, I’ve delved into the nuances of capturing the promise of digital transformation. As I think about the impact of digital transformation on shared services, it becomes clear that shared services are in for substantial changes.  I blogged before about SaaS and SaaS-like products driving the collapse of the IT technology stack (server, operating system, middleware, applicati