IDG Contributor Network: Digital initiatives should exploit innovation opportunities available in encapsulated processes

Until the early 2000s, I observed dozens of IT projects simply substituting tech for physical or manual processes. I decided to bring process innovation skills into my group at my previous employer Cognizant. We found that process innovation opportunities abound, and we started exploiting the opportunities.That was then. What about now? As I showed in an earlier article, the horizon in today’s digital initiatives is much broader. It’s not about an isolated piece of tech, but multiple