IDG Contributor Network: Companies consistently run into problems in automation efforts

It’s very clear that robotics process automation (RPA) and cognitive computing have tremendous capacity to digitize our workforce and reduce the number of back-office FTEs. Leading companies are looking at doing this in a big way, looking to automate thousands of jobs that have been performed by FTEs. But they consistently run into a problem.The tools to automate a process exist. Admittedly, no tools come ready for use out of the box; they have to be adjusted and implemented. But the techn