IDG Contributor Network: CIOs need to prioritize intelligence, innovation and customer experience

As we discussed in a previous post, CIOs can begin to make the IT function a strategic partner supporting business objectives by changing how and what we choose to measure. Once your team is working to metrics that are more relevant to a business’s bottom line though, how can you determine what areas to focus on in order to drive real change? How should you prioritize the most important areas of focus? And how do you separate and minimize “chore” activities that just create unn