IDG Contributor Network: Chatty chatbots and the 'time to frustration'

Chatbots have been getting a lot of attention recently through a combination of trends: advances in natural language processing (NLP), a resurgence of chat and chat channels (think Facebook Messenger, Slack, Hipchat etc), ubiquitous mobility and advances artificial intelligence — including the emergence of A.I. systems that are beginning to understand the intent of spoken or written words. In addition, consumer and user familiarity with this low-hassle, unintrusive channel makes chat a pre