IDG Contributor Network: Can managed services fit in a digital services model?

The new digital business models are fundamentally disrupting the time-tested managed services model. As service providers introduce extreme automation into their service portfolio, enterprise customers tend to ask an important question: “Why do we need a service provider to exercise this function? Now that we’ve automated out 40-80 percent of the FTEs, wouldn’t we be better off owning the remaining people and locating them closer to the business?” The disruption of d