IDG Contributor Network: Bringing your best service delivery game

You've heard the saying, "If you're going to do something, do it right the first time." There's a reason for doing it right, and you need to do it with passion. Of course, you need to develop a solid foundation around your service delivery process. This is more than the traditional IT metric – system uptime. This includes measurement of IT services in terms of the value and service, and now we must benchmark ourselves against these outcomes. More important is full transparency on what you